science

Defining Change

The literature surrounding organizational change often uses the terms “change” and “innovation” interchangeably. When organizations deploy innovations, the leaders and members adopt new tools, follow new procedures, and are driven to meet new purposes. Scholars and practitioners in the field also recognize change can affect different levels within the organization and also the purpose of Read More

science

#edtech for #edleaders: Freezing

While imaging is a reaction to software changes that have adversely affect the performance of a system, freezing is a strategy that prevents software problems from occurring. A technician installs the application that provides the freezing function and then configures the system exactly as he or she wants it to function.  Just like imaging, all Read More

science

A Planning Cycle for #edtech

ICT systems that are embedded in everyday teaching and learning must be highly functional and have high effort expectancy among educators. These characteristics are not necessarily coincident. For example, systems designed for highly controlled access may be safe from accidental or malicious misconfiguration, thus highly resistant to change and highly functional. Complicated rules for accessing Read More

science

My First Computer

I opened a random file on a hard drive I use to store archived files just for the fun of it. I discovered a draft of a piece written about 10 years ago; it contained this account of my entry into computing: As an undergraduate science education major, I concluded that computers were certainly a Read More

science

#edtech for #edleaders: Imaging

This is one of a series of posts that introduce common information technology management activities to educational leaders. In the vocabulary of IT technicians, imaging refers to the process of creating a file that contains the copy of a computer hard drive, then sending that to the hard drives of other computers. This strategy is Read More

science

#edtech for #edleaders: Edtech Professionals and Customer Service

Regardless of the role or she fills, all IT professionals who work in schools should be expected to demonstrate excellent customer service skills. “Customer service” is not a term commonly associated with education professionals, but they are skills needed for those who are providing technology support. Exactly what is meant by customer service also depends, Read More